The Cleveland Wellness House
Frequently Asked Questions
-
Yes. We highly recommend booking in advance, as appointments often fill quickly. Walk-ins may be accommodated when availability allows, but reservations are the best way to ensure your preferred service and time.
-
If you’re unsure where to begin, don’t worry—we’re here to help. Every experience is personalized, and our team is happy to recommend the ritual that best aligns with your wellness goals.
-
From the moment you arrive, you’ll be welcomed into a calm, thoughtfully designed space. After a personalized consultation, your therapist will tailor your experience to your individual needs so you can fully relax and enjoy your time with us
-
Wear whatever feels most comfortable. We’ll provide a plush robe and spa slippers for treatments, so all you need to do is arrive and relax.
-
To reserve your appointment, a 50% deposit is required. Cancellations or reschedules made with at least 24 hours’ notice may transfer the deposit to a future appointment. Deposits are non-refundable for late cancellations or missed appointments.
-
Absolutely. We offer a variety of couples rituals and can also accommodate groups of up to four guests. For parties larger than two, please contact us directly so we can create a personalized experience.
-
Yes. Every treatment begins with a consultation so we can personalize your experience based on your goals, preferences, and any specific concerns.
-
Yes! Gift cards are available in any amount and make the perfect gift for birthdays, anniversaries, holidays, or anyone in need of a little self-care.
-
Membership details are coming soon. Join our email list or follow us on social media to be the first to know when they’re available.
-
We’re located in the heart of Tremont, Cleveland, where we’ve created a peaceful retreat from the pace of everyday life.
-
Yes. Many guests choose to create a personalized wellness day by combining services such as a Headspal, Facial, Massage, or Body Scrub. If you’d like help planning your experience, our team is happy to assist.
THE HOUSE RULES
COME AS YOU ARE
This is your time to settle in, exhale, and let us take care of the rest. Come comfortable, no need to arrive polished, that's what we're here for.
ARRIVE A LITTLE EARLY
Consider it part of the ritual. We recommend arriving 10-15 minutes before your appointment so you can check in, get comfortable, and begin without feeling rushed.
SILENCE IS GOLDEN
Our House is designed to feel like an escape. We kindly ask that phones be silenced and conversations kept soft so every guest can enjoy their moment of calm.
KEEP IT LIGHT
To preserve the atmosphere of the House, we invite you to keep perfumes and fragrances light.
PLANS CHANGE — WE GET IT
Life happens. If you need to make a change, we kindly ask for at least 48 hours' notice so we have the opportunity to care for another guest.
LITTLE ONES, BIG LOVE
We adore them, but your appointment is your time. We ask that children enjoy their day elsewhere so our House remains a quiet retreat.
YOUR COMFORT COMES FIRST
Temperature, pressure, music, conversation... tell us what you love and what you don't. There is no "right" way to relax here. Your experience should feel like yours.
STAY AWHILE
There's no prize for rushing back into the real world. Take a moment after your service, browse the apothecary, sip something, and leave when you're ready.
ABOVE ALL, MAKE YOURSELF AT HOME
This House was created for you to slow down, settle in, and stay awhile. While you're here, consider it yours.
Still Have Questions?
Our Door’s Open
We’re happy to help. Reach out and we’ll guide you toward the experience that’s right for you.